Common Issues


Error Reporting

Status

  • RED: Issue/Feature Request has been reported to Garmin, and is pending response.
  • ORANGE: Garmin has acknowledged a Reported Issue/Feature Request and may be working on a solution.
  • GREEN: Issue has been resolved and no longer exists. Requested Feature has been implemented.

Categories

  • Bugs (14/04/00): Software issues that result in a system failure or adversely affect intended functionality.
  • Crash Reports (00/00/00): Bugs resulting in unintentional hanging, freezing, resetting or powering down.
  • Hardware Failures (00/00/00): Physical issues and/or failures that limit or inhibit intended function.
  • Missing Features (01/00/00): Feature is available on a similar Garmin product.
  • Requested Features (04/00/00): Request for functionality not present with current firmware version.

Bugs

eTrex x2x Gen 1 (B3445)

1. Satellite Page incorrectly identifies GLONASS satellites. [example] [240] [250] [260] [270] [280] [290]
2. Satellite Page incorrectly indicates SBAS correction data is being applied to GLONASS satellites. [example] [240] [250] [260] [270] [280] [290]
3. Geocache Filters are not honored in Map Page display. [240] [250] [260] [270] [280] [290]
4. Multiple users have reported they are unable to safely eject a microSD card installed in an eTrex x2x. [Gr] [81] [250] [260] [270] [280] [290]
5. Keyboard language selection is not retained across power cycles. [250] [260] [270] [280] [290]
6. The 'Back' button is non functional when prompted to select guidance method for route calculation. [Gr] [270] [280] [290]
7. Setup > Tracks > 'Advanced Map Setup' should be titled 'Advanced Track Setup' or 'Advanced Setup'. [example] [109] [240] [250] [260] [270] [280] [290]
8. Configure 'Setup > Routing' as shown below: [Gr]
    Guidance Method: Prompted
    Calculate Routes for: Pedestrian
    Lock On Road: No
    Off Road Transitions: Auto
    Avoidance Setup: Avoid Highways and Carpool Lanes, Do Not Avoid U-Turns, Toll Roads and Unpaved Roads
1. Restart device (power off/on)
2. Hold Menu Button to open 'Where To?' page
3. Select 'Waypoints' and choose a waypoint
3. Select 'Go'
4. Select 'On Road for Time'
5. Wait for route to be fully calculated and displayed on Map page
6. Recheck 'Setup > Routing > Avoidance Setup' and find 'Lock On Road = No'
7. Hold Menu Button to open 'Where To?' page
8. Select 'Stop Navigation'
9. Hold Menu Button to open 'Where To?' page
10. Select 'Waypoints' and choose a different waypoint
11. Select 'Go'
12. Select 'On Road for Time'
13. Wait for route to be fully calculated and displayed on Map page
14. Recheck 'Setup > Routing > Avoidance Setup' and find 'Lock On Road = Yes'		 [280] [290]
9. Map page rendering speed of eTrex x2x is substantially slower than previous models. [video] [Gr] [240] [250] [260] [270] [280] [290]


eTrex x2x Gen 2 (B4333)

1. Satellite Page incorrectly identifies GLONASS satellites. [example] [270] [280] [290]
2. Satellite Page incorrectly indicates SBAS correction data is being applied to GLONASS satellites. [example] [270] [280] [290]
3. Geocache Filters are not honored in Map Page display. [270] [280] [290]
4. Multiple users have reported they are unable to safely eject a microSD card installed in an eTrex x2x. [Gr] [81] [270] [280] [290]
5. Keyboard language selection is not retained across power cycles. [270] [280] [290]
6. The 'Back' button is non functional when prompted to select guidance method for route calculation. [Gr] [270] [280] [290]
7. Setup > Tracks > 'Advanced Map Setup' should be titled 'Advanced Track Setup' or 'Advanced Setup'. [example] [109] [270] [280] [290]
8. Configure 'Setup > Routing' as shown below: [Gr]
    Guidance Method: Prompted
    Calculate Routes for: Pedestrian
    Lock On Road: No
    Off Road Transitions: Auto
    Avoidance Setup: Avoid Highways and Carpool Lanes, Do Not Avoid U-Turns, Toll Roads and Unpaved Roads
1. Restart device (power off/on)
2. Hold Menu Button to open 'Where To?' page
3. Select 'Waypoints' and choose a waypoint
3. Select 'Go'
4. Select 'On Road for Time'
5. Wait for route to be fully calculated and displayed on Map page
6. Recheck 'Setup > Routing > Avoidance Setup' and find 'Lock On Road = No'
7. Hold Menu Button to open 'Where To?' page
8. Select 'Stop Navigation'
9. Hold Menu Button to open 'Where To?' page
10. Select 'Waypoints' and choose a different waypoint
11. Select 'Go'
12. Select 'On Road for Time'
13. Wait for route to be fully calculated and displayed on Map page
14. Recheck 'Setup > Routing > Avoidance Setup' and find 'Lock On Road = Yes'		 [280] [290]
9. Map page rendering speed of eTrex x2x is substantially slower than previous models. [video] [Gr] [270] [280] [290]



Crash Reports

eTrex x2x Gen 1 (B3445)
1.    


eTrex x2x Gen 2 (B4333)
1.    



Hardware Failures

eTrex x2x Gen 1 (B3445)
1.    


eTrex x2x Gen 2 (B4333)
1.    



Missing Features

1. Please improve child waypoint management within the Geocaching User Interface, providing direct access to child waypoints for the active geocache, similar to the Monterra.  



Requested Features

1. The Elevation Plot application currently allows the user to view 'Elevation/Time', 'Elevation/Distance', 'Barometric Pressure', or 'Ambient Pressure' data. Please include option to view 'Temperature', 'Heart Rate', 'Cadence', 'Calories' and other data, when available. [Gr]  
2. Please add an option allowing the user to configure the total number of geocaches used to populate the Geocache List.  
3. Please include an option to enable/disable the Barometric Altimeter (similar to Montana 7x0).  
4. Please improve Map Update speed. Requiring 10+ hours to install a single map is rediculous. [example]